How much are the shipping costs? Shipping costs are free for orders over 59 € within Germany.

Do you offer international shipping? Yes, we offer international shipping to selected countries. Shipping costs and delivery times may vary depending on the delivery location. Please note that international deliveries may be subject to additional customs fees or import taxes, which are the responsibility of the recipient.
How long does it take for my order to arrive? The delivery time depends on your delivery location and the availability of the ordered items. The delivery time within Germany is usually 2-6 working days. International deliveries can take longer. What do I do if I'm not happy with my purchase? We want you to be happy with your purchase. If for any reason you are not happy with your purchase, please contact us within 14 days of receiving the item to arrange a return or exchange.
Can I track my order? Yes, we offer tracking for most orders. Once your order has been dispatched, you will receive a shipping confirmation email with a tracking link that you can use to track the current status of your delivery. How long do I have to return my order? You have 30 days from receipt of the goods to return your order.
Are the products nickel free? Yes, our products are nickel free. However, if you have specific questions about a particular product, please do not hesitate to contact us. How can I contact customer service? You can contact our customer service by email at info@be-sade.com . We strive to answer all inquiries as quickly as possible.
Is the newsletter free? Yes, our newsletter is free. You can unsubscribe from our newsletter at any time by clicking on the "unsubscribe" link at the bottom of each newsletter email. Has my return been processed? We will notify you as soon as we have completed your return. Currently, there is no notification when the return is received.
When will I receive the refund? As soon as we receive your return, which can take up to 12 working days, we will immediately refund the amount to the payment method you used for your order. For the advance payment method, we also need your bank details, as the refund is not currently automatic. What payment options are available? You can choose between different payment methods such as PayPal, credit card, Sofort or Klarna.

Please note that these FAQs only contain general information. If you have any further questions, do not hesitate to contact our customer service directly. Your BE SADE team